We’ll send you our free offer one business day after inspecting your home
Move out and get paid. That’s it - you’re done
We work with the best agents to prepare your home for sale
Home sells for more? You keep the upside, less our commission
1. About this website
www.sellable.com, sellable.com.au and all associated pages and sub-domains ("Site") and the services we advertise on the Site ("Service") are operated and supplied by Sellable Services Pty Limited (ABN 73 611 351 190) ("Sellable Services").
2. About these terms and conditions
This Site was prepared for use by Australian users only, and may not satisfy the laws of other countries. You should not use this Site if you do not reside in Australia.
While we use reasonable endeavours to ensure that the Site is available continuously, Sellable Services does not make any representations or warranties that your access will be uninterrupted, timely, secure or error free. Your access to the Site may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control. Sellable Services will not be liable to any person if for any reason the Site is unavailable at any time or for any period.
Sellable Services reserves the right to modify the Site and withdraw or amend any description of Services from time to time, for any reason, and without notice.
5. Modifications to the information
Sellable Services does not warrant the accuracy, adequacy or completeness of material on this Site. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of Sellable Services.
6. Age of consent
You must be at least 18 years of age to register on the Site and submit a property for evaluation.
The Services advertised on the Site are only ever available to individuals who can make legally binding contracts. The Services are not available to persons under the age of 18 years nor any other person legally prohibited from entering into a binding contract.
The copyright for the content on this Site is owned or licensed by Sellable Services and is protected under the Copyright Act 1968 (Cth) and by other copyright laws in both Australia and other countries. No material on this Site may be reproduced, adapted, uploaded to a third-party, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Sellable Services.
All logos, custom graphics, icons, and other items that appear on the Site and all associated trademarks, are trademarks of Sellable Services. Nothing displayed on the Site should be construed as granting any right of use in relation to any logo or trademark displayed on the Site without the express written consent of the relevant owner.
9. Information collected when you use the Site
When you use the Site, Sellable Services collect certain information. Sellable Services may collect your computer's IP address, your approximate geographical location, your referral domain name (for example, .com, .gov, .org, .au, etc), the date and time of your visit, the pages and documents you access during your visit and the browser and device you are using. Sellable Services' Site management software may use statistical data to evaluate the effectiveness of our Site.
A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file.
Sellable Services may use traffic log cookies to identify which pages are being used.
To access or use certain parts of the Site, you must register as a member of the Site. Generally, registration is free.
You must not impersonate or create a membership for any person other than yourself.
You must be either the sole owner, joint owner or have a controlling stake in the property you are submitting for evaluation.
You must ensure the security and confidentiality of your membership details, including any username and/or password assigned to you. You are wholly responsible for all activities which occur under your membership details. You must notify Sellable Services immediately if you become aware of any unauthorised use of your membership details. You must not permit your membership details to be used by or transferred to any other person.
11. Feedback, suggestions, comments or requests
Sellable Services welcomes feedback, suggestions, comments or requests ("Comments"), which can be sent to [email protected] If you do make Comments, you acknowledge that: they will not be considered confidential or proprietary, and Sellable Services is under no obligation to keep such information confidential or to respond to any Comments, and Sellable Services will have an unrestricted, irrevocable, worldwide, royalty free right to use, communicate, reproduce, publish, display, distribute and exploit such Comments in any manner it chooses, throughout the world in any medium, whether currently in existence or not.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
12. Outbound links
The Site may contain links to third-party websites and resources ("Linked Sites"). These Linked Sites are provided solely as a convenience to you and not as an endorsement by Sellable Services. Sellable Services makes no representations or warranties regarding the availability, correctness, accuracy, performance or quality of any Linked Site or any content, software, service or application found at any Linked Site.
If you contact a third-party using functionality provided on the Site, including via email, we do not accept any responsibility for any communications or transactions between you and the relevant third-party.
Sellable Services and its related entities, directors, officers and agents disclaim all liability and responsibility for any direct or indirect loss or damage which may be suffered by you through relying on anything contained on or omitted from such third-party websites. You should direct any concerns to the relevant Linked Site's administrator or webmaster. Sellable Services reserves the exclusive right, in its sole discretion, to add, change, decline or remove, without notice, any feature or link to any of the Linked Sites from the Site and/or introduce different features or links.
13. Editorial content
Any editorial content or articles on the Site are of a general nature only and do not consider your personal objectives, financial situation or particular needs. Editorial content should not be regarded as advice or relied upon by you or any other person and we recommend that you seek professional advice before acting on the content.
14. Disclaimer of warranties
All information provided by Sellable Services on the Site is provided in good faith. The information contained on the Site is not intended to be a substitute for professional legal, financial or real estate advice.
Sellable Services makes no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or Services advertised on the Site and except to the extent not permitted by law disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for a particular purpose.
15. Limitation of liability
To the extent permitted by law, Sellable Services hereby expressly excludes:
To the extent that our liability for breach of any implied warranty or condition cannot be excluded by law, in the case of services supplied or offered by us, our liability will be limited, at our option, to the re-supply of those services, or the payment of the cost of having those services re-supplied. In the case of goods supplied or offered by us, our liability will be limited, at our option, to:
Sellable Services disclaims any liability in relation to any failure by you to keep your login or password details confidential, including the authorised or unauthorised use of those details by a third party. You must notify Sellable Services immediately if you become aware that the security of your login and/or password details have been compromised.
Sellable Services reserves the right to deactivate your account without notice or cause, at its sole discretion or for any reason.
18. Viruses, hacking and other offences
You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must note use any device, software, process or means to interfere or attempt to interfere with the proper working of the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. If you engage in such conduct, your right to use the Site will cease immediately.
Sellable Services will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to use of the Site or as a result of the downloading of any material posted on it, or on any Linked Site.
In addition, you acknowledge and agree that as a condition of using the Site, you must not:
We reserve the right to exercise whatever means we deem necessary to prevent unauthorised access to or use of our website, including, but not limited to, instituting technological barriers, or reporting your conduct to any person or entity.
19. Marketing and electronic communication
When registering, you are required to provide a valid email address, which Sellable Services may use to communicate directly with you to provide you with notices, disclosures or other communications relating to the services you have ordered. We may also send you information about other services offered by Sellable Services, as they relate to products you have previously purchased. We will not send you promotional materials about third-party products unless you have explicitly asked us to do so. As required by the Spam Act 2003 (Cth), Sellable Services will provide a mechanism by which you may ‘opt-out' of the provision of any such materials by Sellable Services.
You acknowledge and agree that Sellable Services will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid email address.
21. No waiver
22. No merger
23. Governing law
In this Privacy Statement, "Sellable", "we", "our" and "us" means Sellable Services Pty Ltd (ABN 73 611 351 190) and Sellable Finance Pty Ltd (ABN 90 611 352 071) as applicable.
Sellable is committed to respecting the privacy and confidentiality of your personal information.
Sellable must comply with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs) included in the Privacy Act and other privacy laws that govern how companies like Sellable handle your personal information.
1.2 The short version
Most Privacy Policies aren't exactly riveting reading. Unfortunately, this one isn't any different. That's just the nature of Privacy Policies. We won't take it personally if you want to just review the summary version below – the full version is always available for you to read whenever you're suffering from insomnia.
2.1 Sellable's legal obligations
As a private sector company providing real estate services and property valuation services, Sellable is required to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
The APPs regulate how Sellable may collect, use, disclose and store personal information and how individuals (such as Sellable customers) may access and correct personal information which Sellable holds about them.
If you want Sellable to help you sell your property, we will need to collect and use your personal information. There's simply no way around that. Not only do we require this information to comply with various pieces of state legislation (e.g. verification-of-identity (VOI) legislation for transfers of property) but part of our offering is to advance you a substantial sum of money prior to your home being sold, so it would be irresponsible business practice and poor risk management if we didn't unambiguously verify your identity. If you provide incomplete or inaccurate information to us or withhold personal information from us we may not be able to provide you with the services you want.
2.2 What information does Sellable collect?
We collect information from you that is necessary to provide you with real estate and property valuation services. We will only ask you for information that we need to provide you with the particular service you have requested – no more and no less.
The type of personal information we collect about you includes your name, email address, physical address and telephone number. If you access any of our services through a social network site such as Facebook, we will collect limited information provided to us by that social network site, such as user name, site ID and email address.
We may also ask you to provide information which we would use to verify your identity, including your date of birth and details of your passport, driver's licence and/or Medicare card. Additional forms of identification may also be requested if necessary to comply with VOI legislation.
Finally, we may ask you for information, such as mortgage and bank statements, which we would use for our internal risk management procedures. This is used to confirm your outstanding loan balance, help us calculate your upfront payment, and to ensure that your property meets Sellable's minimum equity requirements.
Since Sellable is all about helping you sell your property, we assume that you are either the sole owner, joint owner or have a controlling stake in the property you are submitting for evaluation. Our identity checks and risk management procedures are in place to detect any discrepancies and ensure that we only deal with the property owners.
While not strictly personal information, we will also be asking you to provide details about your property (e.g. address, number of beds/baths/car spaces, and an assessment of the condition of various rooms and fixtures). While we will verify these details independently during physical inspections, we expect that you will provide complete and accurate information to us so that we can make an early assessment of the suitability of your property.
We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Sellable websites (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.
2.3 How does Sellable collect your personal information?
We will usually collect your personal information directly from you. For example, we may collect personal information about you via our website and your use of it, when you chat to us over the telephone, send us correspondence (whether by letter, fax or email) or when you have contact with us in person. If you contact our call centre, the service provider that operates the call centre will collect your information on our behalf.
2.4 How does Sellable use your information?
We will use your personal information for the primary purpose for which it was collected i.e. to provide you with real estate and property valuation services. We will also use your personal information to respond to your inquiries, improve our service and communications and to contact you about other services offered by us.
More specifically, Sellable may use your personal information to:
There are a select number of third parties that we may disclose your personal information to. These third parties include government departments dealing with property title deeds (e.g. Land and Properties Information Office in NSW) and identity verification services as well as trusted third partner agencies and loan providers.
We may also disclose limited personal information to real estate agents or agencies who will assist us in preparing your property for sale, marketing the property and closing the sale. We may also disclose limited personal information to other third parties involved in this process (e.g. trades people, lawyers and conveyancers) so that they can provide you with products or services on our behalf.
There may be some additional circumstances where we need to disclose your personal information to third parties. This may be where we are required or authorised by law to do so, or you later consent for us to use your information for another purpose.
We may share your personal information with a small number of trusted partners which include real estate agencies and loan professionals. Our trusted partners may contact you in relation to assisting you in exploring any options you might have in regards to your property or financing needs and may offer you related products and services.
You can choose to revoke sharing permissions with a third party at any time. Contact us directly and we'll investigate on how best to accommodate your request.
2.5 Access to your personal information
You have a right to access your personal information that we hold. We will, on request, provide you with a suitable means of access to your personal information unless there is an exception which applies under the Privacy Act 1988 (Cth).
Your request to obtain access will be dealt with in a reasonable time. Please note that Sellable may recover reasonable costs associated with supplying this information to you.
Should you wish to obtain access to your personal information, you can contact our Privacy Officer (see details below) who can give you more detailed information about Sellable's access procedure.
2.6 Keeping your personal information up-to-date
Sellable will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date.
If you believe that any of the personal information we hold about you is inaccurate, incomplete or out-of-date then you have the right to request we amend it. Please contact our Privacy Officer immediately (see below for details). We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
Sellable is obliged by law to retain certain information related to customer identification procedures and transaction records for at least seven years. However, in general, personal information is destroyed or de-identified when it is no longer needed.
2.7 Data security
We are committed to ensuring the information you provide us is secure. We have established safeguards and use reasonable security measures to protect your personal and credit information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal and information held by us. We review and update our security measures in light of current technologies and we also train our employees to keep information secure.
At the moment, all your data is held on servers located in Australia. However for technical, performance, backup and best practice security reasons, we may need to make use of data storage companies that are owned and exist outside Australia in future. A full list of these companies will be available from time to time from our Privacy Officer. We will only work with partners who take your privacy as seriously as we do. When you provide us with your personal information you give us your consent to store your personal information outside of Australia for the purposes described above.
Where you have consented to share data with a third party, we will only share relevant personal information and for that particular purpose. Where possible and appropriate, we will endeavour to share your information on an anonymous basis, so your identity is not disclosed.
2.8 How to contact us
Address: Attention: The Privacy Officer
Sellable Services Pty Ltd
Level 2, 76-80 Clarence Street
Sydney NSW 2000
Phone: +61 (0)2 8188 4760
Email: [email protected]
If you make a complaint we will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you within 30 days whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
While we'd like to think we can answer all your questions and resolve any issues to your satisfaction, you may not always agree. In that case, or if you think we have breached an APP, you can choose to lodge a complaint with the Australian Information Commissioner (OAIC) through their website: http://www.oaic.gov.au.
We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on our website, so please visit periodically to ensure that you have our most current privacy statement.